Data Deletion Request
You can ask CALEN AI to delete the personal data we hold about you at any time.
This applies to any personal data we hold about you, including data we receive when you use CALEN AI services through Meta platforms such as Facebook, Instagram, Messenger or WhatsApp. Our Privacy Policy explains what we collect and how we use it.
How to request deletion
Fill in the form below, or email support@calen.ai with the subject "Data deletion request". Tell us the name, email, phone number or social profile you used with us so we can find your data. If you messaged a business that uses Calen AI, also tell us the business name and the channel (WhatsApp, Messenger or Instagram). You can also ask that business directly, because it controls your conversation data.
Your data deletion request has been received
Your reference code:
Keep this code. We will reply to and complete the deletion within 30 days.
To follow up, email support@calen.ai and quote your reference code.
What happens next
- Your request is sent to our team with a reference code.
- We may contact you to confirm your identity before deleting anything.
- We delete your personal data within 30 days and confirm by email. If your data belongs to a business you messaged through Calen AI, we pass your request to that business and help it complete the deletion, normally within 30 days.
- If the law requires us to keep some of your data, we tell you what we keep and why.
If you use Calen AI for your business
- Delete individual conversations or contacts in the Calen AI inbox.
- Disconnect a channel in Settings → Channels. We then delete that channel's Meta data within 30 days.
- Close your account in Settings → Account, or emailsupport@calen.ai. We delete your workspace within 30 days, except billing records we must keep by law.
Remove OmniInbox from your Facebook account
Calen AI connects to Facebook, Instagram and WhatsApp through our Meta app, called OmniInbox. To remove it:
- Open Facebook and go to Settings & privacy, then Settings.
- Open Business integrations (on some accounts: Apps and websites).
- Find OmniInbox and select Remove.
Businesses can also remove it in Meta Business Settings → Integrations. Removing OmniInbox stops further sharing with us. To make sure data we already hold is deleted, you can also send us a request as described above.