A massage therapist in Brooklyn uses AI Assistant as a front desk

Achara is a massage therapist who owns a Thai massage center in Brooklyn, New York. She employs two people and handles all the calls, texts, and online bookings on her own, but she can't afford to hire a front desk worker. She has at least 12 unanswered calls a day, appointment overlapping, double bookings, and missed opportunities, which is exhausting for her.

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I could not answer the customer calls during work hours, and when I called back later, I'd lose customers. Plus, I was on the phone, checking the calendar, and making appointments when I needed to rest and spend time with my family.

Achara R.

Massage Therapist

Challenges

• 12 unanswered calls a day • Missed opportunities • After-hours calls • Double bookings • Appointment overlapping • Unhappy clients • Unable to afford front desk worker

Solution

• AI assistant, trained on real-life appointment scheduling conversations • Answers phone calls and text messages 24/7 • Collects all the necessary info from the customer • 20 times cheaper than front desk worker • Google calendar integration • Connected to telephony voice, SMS and Google Business Messages

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I signed up for CALEN AI and filled out the form, but I had questions about connecting the calendar and call forwarding. I scheduled a call with a customer success manager at CALEN AI, who helped me do it all in just 10 minutes.

Achara R.

Massage Therapist

Google Calendar Integration

The AI Assistant integrates with your Google Calendar and schedules appointments based on your availability. There will be no overlapping appointments or double bookings.

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Email Notifications

Having booked, rescheduled or canceled an appointment, the AI Assistant instantly sends an email notification with the appointment details.

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Benefits

The most significant advantage of the AI is taking up to 100 calls at once, 24/7, handling all SMS channels, phone calls, calendars, and answering up to 1,500 FAQs. There is no need to be on the phone anymore. And the clients won't have to be concerned about when they text or call for a booking because the AI will always be available and never get tired.

After one week of using AI Assistant, the number of clients increased, and I've finally freed up some time for my family and friends. Now I only check the calendar for scheduled appointments and do my job.

Achara R.

Massage Therapist

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